This Privacy Policy describes the privacy practices of 711cuc and applies to all Malaysian members using our platform. By using the 711cuc platform, you agree to this policy. Last updated: January 2026.
711cuc is an online casino platform serving Malaysian players. We understand that trusting a platform with your personal information — your name, email address, phone number, and payment details — is not something to be taken lightly. This Privacy Policy is written to give you a clear, honest, and complete picture of how we handle your personal data.
As a platform operating under a recognised international licence, 711cuc subject to strict data protection standards. We take a privacy-by-design approach — meaning privacy considerations are built into every aspect of how we build and operate our platform, rather than being added as an afterthought.
This Privacy Policy should be read together with Terms & Conditions and page Responsible Gaming us, all of which together form the entire agreement between you and 711cuc. If you have any questions about this policy, our support team is available 24/7 via live chat within the platform or by email at support@711cuc.best.
711cuc's Privacy Promise to Malaysian Players
We will never sell your data. We will not share your data with third parties without your consent, except where required by law. We only collect what is strictly necessary. And we will always notify you if this policy changes in a way that affects your rights.
711cuc collects personal data from Malaysian members through several channels — during the registration process, during platform use, and during interactions with our support team. Below is a detailed breakdown of the data we collect and why it is required:
| Data Category |
Example Information |
Purpose of Collection |
| Identity Data |
Full name, date of birth, identification card number |
Identity verification (KYC), age restriction, fraud prevention |
| Contact Data |
Email address, phone number |
Account communications, OTP verification, notifications |
| Technical Data |
IP address, device type, browser, OS |
Account security, fraud detection, platform optimisation |
| Transaction Data |
Deposit/withdrawal history, payment methods (Touch 'n Go, GrabPay, etc.) |
Payment processing, AML compliance, financial records |
| Usage Data |
Games played, session duration, betting history |
Responsible gaming, game recommendation optimisation |
| Communication Data |
Live chat transcripts, support email records |
Issue resolution records, support quality improvement |
It is important to understand that 711cuc does not store your full payment method details on our servers. When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX through Maybank2u and CIMB Clicks, the transaction is processed through a secure, encrypted payment gateway and we only receive confirmation that the payment was successful — not your account or card details.
Some data is collected automatically when you use the platform 711cuc. This includes technical data such as your IP address, device type and browser information. This data is used primarily for security purposes – for example, to detect suspicious login attempts from unusual locations or from multiple devices simultaneously.
Personal data that 711cuc collected is used solely for legitimate purposes that are necessary to operate the platform and deliver the best service to our Malaysian members. We never use your data for purposes unrelated to the service you signed up for.
- Account Management: Creating and maintaining your 711cuc account, processing registration, verifying your identity during the KYC process, and enabling secure access to the platform.
- Transaction Processing: Processing deposits and withdrawals in Malaysian Ringgit (RM) via your preferred payment methods, including Malaysian digital wallets and FPX online banking.
- Customer Support: Responding to your enquiries and complaints, resolving technical issues, and improving the quality of our 24/7 customer support in Bahasa Malaysia.
- Platform Security: Detecting and preventing fraud, money laundering, and platform abuse. Monitoring unusual activity to protect your account and funds.
- Legal Compliance: Meeting the compliance obligations set out by our operating licence, including anti-money laundering (AML) and know your customer (KYC) requirements.
- Responsible Gaming: Monitoring gameplay activity patterns to identify members who may be experiencing gambling-related issues, and providing appropriate support tools such as deposit limits and self-exclusion.
- Platform Improvements: Understanding how members use the 711cuc platform so we can make relevant improvements — including adding new games, optimising the mobile interface, and enhancing live betting features.
- Service Communications: Sending important account-related notifications such as transaction confirmations, policy updates, and security alerts. With your consent, we also send information about 711cuc promotions and new offers.
About Marketing Communications
We only send promotional emails or marketing notifications to members who have given their consent to receive them. You may unsubscribe from marketing communications at any time via the "unsubscribe" link in any of our emails, or by updating your communication preferences in your 711cuc account settings. Unsubscribing from marketing does not affect the receipt of important account-related notifications.
711cuc does not sell, rent, or share your personal data with third parties for marketing or commercial purposes without your explicit consent. This is a core commitment that will not change. However, there are limited circumstances where we need to share data with certain parties in order to provide our services to you:
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Payment Providers: Information required to process your financial transactions is shared with our payment gateway providers. This includes only the minimum data needed to process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. These providers are governed by their own privacy policies and payment industry security standards (PCI DSS).
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Game Provider: To operate games from third-party providers such as Pragmatic Play, Evolution Gaming, and others, minimal technical data (such as a session ID) is shared to ensure games function correctly. These providers do not receive your full identity information.
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Regulatory Bodies & Law Enforcement: When required by law, court order, or an authority with lawful jurisdiction, 711cuc will disclose the required data. This includes cooperation with anti-money laundering or financial fraud investigations.
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Technical Service Providers: Companies that help us operate the platform's technical infrastructure — such as cloud computing services and security monitoring — may have limited access to the data required to provide those services. They are bound by strict data protection agreements.
In all instances of data sharing outlined above, 711cuc shares only the minimum amount of data necessary. All third parties we engage with are required to handle your data in accordance with security standards equal to or higher than our own.
711cuc continually invests in security technology and procedures to protect the personal and financial data of our Malaysian members. Below is an overview of the security measures we employ:
711cuc Security Layers
Data Encryption in Transit
SSL/TLS 256-bit encryption covers all communications between your browser or app and 711cuc's servers — the same standard used in online banking.
Stored Data Encryption
Sensitive data stored in our databases is protected with AES-256 encryption. Your password is stored as a hash that cannot be decrypted.
Two-Factor Authentication (2FA)
2FA is available for all 711cuc accounts. We encourage all members to enable this feature in their account security settings.
24/7 Monitoring
An automated monitoring system operating 24 hours a day detects suspicious activity such as multiple login attempts or unusual transaction patterns.
Internal Access Controls
711cuc staff only have access to the data required for their specific roles. Access to sensitive member data is logged and audited on a regular basis.
Data Backup & Recovery
Your data is regularly backed up to a secure, encrypted location to ensure service continuity and protection against data loss.
Although 711cuc takes all reasonable steps to protect your data, no security system is entirely foolproof. We encourage you to take your own steps to protect your account – use a strong and unique password, enable 2FA, and never share your login details with anyone. If you suspect unauthorised access to your 711cuc account, contact our support team immediately.
711cuc uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. Below is an overview of the types of cookies we use:
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Essential Cookies: These cookies are essential for the 711cuc platform to function properly. They maintain your login session, store your language preferences, and enable security features. You cannot opt out of these cookies, as the platform will not work without them.
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Performance Cookies: These cookies collect information about how you use the platform – which pages you visit most frequently, how long pages take to load, and any errors that occur. This information is used to improve platform performance and is processed anonymously.
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Functional Cookies: These cookies remember your preferences – such as your favourite game display order, notification settings and game preferences – so you do not have to reconfigure them each time you log in to the 711cuc platform.
You can manage your cookie settings through your browser settings. Please note that disabling all cookies may affect the functionality of certain parts of the platform 711cuc. For the best experience, we recommend allowing necessary and functional cookies.
711cuc retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law and the compliance obligations of our operating licence. Below are the retention guidelines for key data categories:
- Active Account Data: For the duration of your active account with 711cuc, plus the post-closure retention period as specified below.
- Financial Transaction Records: Minimum 5 years after the transaction, in accordance with international anti-money laundering (AML) compliance standards.
- KYC Records (Identity Verification): Minimum 5 years after the business relationship ends, in accordance with our operating licence requirements.
- Customer Support Records: 3 years from the date of last interaction, for reference and quality improvement purposes.
- Technical Data & Logs: 12 months from the date of generation, for security and fraud detection purposes.
- Marketing Data (with consent): Until you withdraw your consent to receive marketing communications from 711cuc.
When data is no longer needed for its original collection purpose or its designated retention period has expired, 711cuc will securely delete or anonymise that data so it can no longer be linked to any specific individual. Data that must be retained for legal or compliance purposes will be stored separately with strictly limited access.
As a member 711cuc, you have several important rights regarding the personal data we hold about you. We fully respect these rights and are committed to responding to related requests within a reasonable timeframe.
Right of Access
You have the right to request a copy of all personal data that 711cuc holds about you. We will provide this in a clear, readable format within 30 days of your request.
Right to Rectification
If the personal data held about you at 711cuc is inaccurate or out of date, you have the right to request prompt correction. You can update much of your information directly in your account settings.
Right to Erasure ("Right to Be Forgotten")
You may request the deletion of your personal data when it is no longer needed for its original purpose. This right is subject to our legal data retention obligations.
Right to Object to Processing
You may object to the processing of your data for certain purposes — in particular for direct marketing communications. You may withdraw your consent at any time.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format, allowing you to transfer your data to another service should you choose to do so.
Right to Restrict Processing
In certain circumstances, you may request that 711cuc restrict the processing of your data — for example, while a dispute about data accuracy is ongoing or while your objection request is under review.
How to Submit a Privacy Rights Request
To submit any request relating to your privacy rights at 711cuc, contact us by email at support@711cuc.best with the subject line "Privacy Rights Request", or via live chat within the platform. We may need to verify your identity before processing your request in order to protect the security of your account. All requests will be responded to within 30 business days.
Platform 711cuc is for individuals aged 18 and above only. We do not knowingly collect or process personal data from anyone under the age of 18. If we discover that we have inadvertently collected data from an underage individual, the account in question will be terminated immediately and all associated data will be deleted.
If you are a parent or guardian who has become aware that your child has registered an account at 711cuc, please contact us immediately at support@711cuc.best. We will take prompt action to close the account and delete all associated data.
Platform 711cuc may contain links to games or content operated by third-party providers. When you follow those links and enter the provider's platform, you are in an environment governed by that provider's privacy policy — not 711cuc's.
711cuc is not responsible for the privacy practices of any third-party platform. We encourage you to read the privacy policies of the game providers you use where relevant. However, your identity information is not shared with game providers for any purpose beyond the minimum technical requirements needed to operate the games.
711cuc reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, evolving legal requirements, or improvements we make to the platform. When we make material changes that affect how we use your data, we will:
- Updating the "Last updated" date at the top of this document.
- Displaying clear notifications within the 711cuc platform regarding any changes made.
- For significant changes, a notification will be sent directly to the email address registered to your account.
Continued use of the platform 711cuc after notification of such changes will be considered acceptance of the updated policy. If you do not agree with any of the changes, you have the right to close your account and request deletion of your data before the new policy takes effect.
Contact the 711cuc Privacy Team
For any enquiries regarding this Privacy Policy, your privacy rights requests, or complaints about how we handle your personal data, please contact us through any of the following channels:
Email: support@711cuc.best (subject line: "Privacy Rights Request")
Live Chat within the 711cuc platform – available 24/7
WhatsApp – Support in Bahasa Malaysia
We are committed to responding to all privacy-related enquiries within 30 working days from the date your request is received.
FAQ – Privacy & Data at 711cuc
No. 711cuc does not store your full bank account details, card numbers, or sensitive digital wallet information — such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or DuitNow — on our servers. When you make a deposit or withdrawal, the transaction is processed through a secure, encrypted payment gateway. We only receive confirmation of whether the transaction was successful or failed, along with the minimum information needed to record it in your account history. This means that even in the unlikely event of a security breach on 711cuc's servers — something we work hard to prevent — your sensitive payment details would not be exposed.
Yes, you may request the deletion of your personal data by contacting support@711cuc.best or via live chat. However, please be aware that this right is subject to certain limitations set by law. Financial transaction records and KYC (identity verification) records must be retained for a minimum of 5 years in accordance with international anti-money laundering (AML) compliance requirements – we are unable to delete these records even upon request. Other data such as gaming history, support records and marketing data may be deleted, provided there are no active disputes or legal obligations requiring their retention. We will inform you clearly about which data can be deleted and which must be retained when processing your request.
711cuc will only share member data with government authorities or law enforcement when we receive a valid legal request or order requiring such disclosure, or when we reasonably believe that disclosure is necessary to prevent or investigate serious financial crimes such as money laundering or fraud. We do not proactively or in bulk share member data with any government agency without a specific legal request. Where permitted by law, we will endeavour to notify you of any such request before complying, unless doing so is prohibited by a court order or legal provision.
711cuc member data is stored on secure, encrypted servers. Some data may be stored or processed outside Malaysia, including at data centres located in other jurisdictions with recognised data protection standards. Regardless of where data is stored, it is always protected to a standard equal to or higher than what is described in this policy. Cross-border data transfers, where they occur, are subject to appropriate safeguards to ensure a consistent level of protection for your data.
711cuc employs multiple layers of security to protect member data from cyber threats. These include: 256-bit SSL encryption for all communications, AES-256 encryption for stored data, an intrusion detection system (IDS) operating 24/7, periodic penetration testing conducted by independent third parties, a web application firewall (WAF) guarding against common attacks, strict access controls based on the principle of least privilege for internal staff, and continuous monitoring for suspicious activity. We also run a vulnerability disclosure programme that allows security researchers to responsibly report any vulnerabilities they discover. In the rare event of a security breach affecting your data, we are committed to notifying you in a timely manner in accordance with the applicable data breach notification requirements.